If you have a question that you’d like to see added to the FAQ, please ask it in a comment on this page.  If appropriate, we’ll add it to the FAQ.  We also discuss useful items in the Blog section, so feel free to browse there.


I See Blank Reports or Error Messages

You need to create an account at Tallyopia.com and register your websites in that account first.

You can register for an account by clicking here.


Where’s My Confirmation Email?

If you’ve been waiting over a day and haven’t received a confirmation email, check your spam folder.  If our email went there, let us know so that we can fix future emails.

If you can’t find your confirmation email and it’s been over a day, just email us (support at tallyopia.com) and we’ll get back to you, pronto.


What if I Have Multiple URLs for the Same Site?

Enter only the URL that you see under “Settings –> General” in the “WordPress address (URL)” area. It doesn’t matter what URL people use to get to your site; what matters is the URL that your WordPress installation uses to identify the blog. There’s only one value for that, and that value is the one that Tallyopia needs.


I Don’t See Anything in the Tallyopia Dashboard; Stats Aren’t Working

If you are logged into your blog, and are looking at your admin dashboard, and don’t see any charts when you view the Tallyopia reports, check these items:
  • Did you register for an account on Tallyopia.com ?
  • Did you login to your Tallyopia.com account and enter your website in the Tallyopia Info area ?
  • Did you clear the cache of any caching plugins after activating the Tallyopia plugin?
  • Did you visit the site without being logged in as admin to generate some test visits?  Admin visits are not logged.
  • After installing Tallyopia and visiting your site for the first time with the plugin running, did you wait about 5-15 minutes?  Tallyopia needs a little setup time to handle your very first visits.
  • Does your theme have a footer in it?  The current version of the Tallyopia only works with themes that have a footer.  If you don’t have a footer, click here to view a thread on this issue.  If that doesn’t help, let us know.

Usually one of these items will be related to the problem you’re having.  See Getting Started – Installation Help for more details.

How can I Create My Own Dashboard ?

Dashboards can be created using shortcodes.  Here’s how:

  1. Create a WordPress Page that will hold your dashboard
  2. Mark it private or password protect it using the “Visibility” settings if you don’t want it to be available to all visitors.
  3. Go into the HTML edit mode.
  4. Enter the shortcodes for the widgets you’d like to see, laid out on the page using regular HTML and CSS.  For example, you can position the widgets inside an HTML table.
  5. Save the page

You’re all set.  Now when you visit this page, you’ll see the dashboard that you created.

Why isn’t my Shortcode Working?

Here are a few troubleshooting tips to help with shortcodes:
  • Make sure to put the values of the key value pairs in quotation marks, either single or double.  For example, you want
    [tallyopia width='200' ...]

    and not

    [tallyopia width=200 ...]
  • If you are specifying boolean options, make sure to use a value of 1 or 0, and not true and false.  If you enter anything other than “1″, the widget assumes that you mean “0″.
  • Make sure you’ve spelled the widget name correctly.

Most shortcode problems are related to one of those issues.

The Formatting of My Widget Looks Funny

Any formatting that you apply to the shortcode will be applied to the widget, and not always in a useful way.  We recommend that you don’t format the shortcodes with anything special.  If you’re using the WordPress Visual editor, use formatting “paragraph” for your shortcodes.

How Do I Display a Shortcode Without Actually Calling the Shortcode?

Instead of using single [], use double [[]] around your shortcode.  This will tell WordPress you want to display the shortcode instead of actually call it.  That’s how shortcodes are displayed on this site.

Will Tallyopia Slow Down My Site?

Nope!  We work hard to make sure that Tallyopia will not slow down your site’s load time or performance.  Tallyopia’s code doesn’t load on your page until the entire page has completed.  Furthermore, it runs asynchronously, so it won’t prevent other code on your site from running while it works quietly in the background.

Why Don’t Your Analytics Have … ?

Probably because we haven’t gotten around to creating it yet!  Tallyopia is still in beta.  We are working on creating additional analytics and will be rolling them out as soon as possible.  If you want to give us suggestions, post them on our Requests Page.

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