Over the last two weeks, many of you were receiving error messages in your Tallyopia Dashboards that looked like:
Error retrieving dash.
< > WP_ErrorObject
(
[errors] => Array
(
[http_request_failed] => Array
(
[0]=> Couldn't resolve host '{your_host_name_here}.analytics.tallyopia.net'
)
)
[error_data]=> Array
(
)
)
These errors aren’t your fault and do not indicate a problem with the plugin or with your site. They are related to DNS settings that are used to resolve Tallyopia’s servers.
These errors have been occurring for a few weeks now. We’ve been working with our DNS provider during that time to correct the problem and there is finally a fix in place. There’s nothing you need to do on your side; the fix should propogate to your DNS servers quickly and the error message will be gone.
The error was caused by an update in DNS software that required a reconfiguration of our DNS settings. We weren’t notified about the upgrades or the new requirements, and it took some time for our DNS provider to let us know what had happened. We’ve now got a fix in place and these errors should be disappearing over the next few days.
This has been a real problem for many of you, and we appreciate your patience as well as your helpfulness in sending error messages, screenshots, and DNS/nslookup/dig information.
Also, a few of you had posted questions about this on the WordPress forums. For support issues, it’s best to contact us directly. We can’t check the WordPress forums as often as we’d like, but do respond to emails quickly.
Once again, thanks very much for your patience. If you have any other questions about this or any other part of Tallyopia, let us know.
















