Were you receiving “Couldn’t resolve host” errors in your Tallyopia Dashboard?

Over the last two weeks, many of you were receiving error messages in your Tallyopia Dashboards that looked like:

Error retrieving dash.
< > WP_ErrorObject
(
   [errors] => Array
   (
       [http_request_failed] => Array
       (
             [0]=> Couldn't resolve host '{your_host_name_here}.analytics.tallyopia.net'
       )
   )
   [error_data]=> Array
  (
  )
)

These errors aren’t your fault and do not indicate a problem with the plugin or with your site.  They are related to DNS settings that are used to resolve Tallyopia’s servers.

These errors have been occurring for a few weeks now.  We’ve been working with our DNS provider during that time to correct the problem and there is finally a fix in place.  There’s nothing you need to do on your side; the fix should propogate to your DNS servers quickly and the error message will be gone.

The error was caused by an update in DNS software that required a reconfiguration of our DNS settings.  We weren’t notified about the upgrades or the new requirements, and it took some time for our DNS provider to let us know what had happened.  We’ve now got a fix in place and these errors should be disappearing over the next few days.

This has been a real problem for many of you, and we appreciate your patience as well as your helpfulness in sending error messages, screenshots, and DNS/nslookup/dig information.

Also, a few of you had posted questions about this on the WordPress forums.  For support issues, it’s best to contact us directly.  We can’t check the WordPress forums as often as we’d like, but do respond to emails quickly.

Once again, thanks very much for your patience.  If you have any other questions about this or any other part of Tallyopia, let us know.

 

Tallyopia 1.3 Released, Here’s What to Look For

We just pushed out Tallyopia v1.3.  Here’s what you can look for in the new release.

 

Print and Save Charts

Most of the charts and graphs can now be printed or saved to file in one of several file formats.  In the top right corner of the charts that can be exported, you will see a small printer icon next to a small download icon.  The printer icon will  print your chart, while the download icon will allow you to download an image of your chart in PNG, JPEG, PDF, or SVG format.

This is a great way to include your charts in reports, PowerPoint presentations, or even as a way to embed them in your blog (though you can always embed live Tallyopia analytics widgets using our shortcodes, as described in our Demo Gallery).

 

Admin Heads-Up Display Can be  Turned On or Off

Some of you like a cleaner looking WordPress.  To allow that, we’ve added a checkbox on the Tallyopia –> Setup page that lets you turn on or off the admin bar heads-up display.  When it’s turned on, it will now be visible at the top of all the admin pages, allowing you to keep better track of your site’s activity.

 

Additional Tables of Pageviews to Reports

The Last24, Last60, and Goals reports have a few additional nuggets.  Last24 and Last60 now include a separate table of pageviews, making it easier to extract this information.  The Goal Pages report now included a nugget showing a list of other pages that have been viewed by visitors who have reached that goal page.

 

We’ve also added a few performance updates that are mainly applicable to larger sites.

Have fun!

 

 

Lots of New Features in Tallyopia v1.2

Tallyopia v1.2 was just released, and there are a lot of new features in it.  Take a look.

 

Admin Bar Heads-Up Display

We’ve added Tallyopia related widgets into the Admin Toolbar.  Here’s a screenshot:  The Goals Reached number in green indicates how many goal pages have been reached in the past 24 hours.  Live Viewers is a count of how many people are viewing the site right now – this updates in real time just like our live reports do.  And the Recent Activity sparkline shows you how many actions your visitors have done over the past hour; it updates every minute.  If you forget what these are, just hover your mouse over them for a tooltip. These entries are clickable, too, taking you to a related report (Goals to Goal Tracking, Live Viewers to the Live Monitor, and Recent Activity to the Last 24 hours report).

 

Live Map Shortcode

You can now add a Live Map showing the live users on your site using a shortcode.  For example:

[tallyopia widget='live_map' width='270' height='150']

This is a nice way to showoff activity on busier sites!

 

New Reports for Multiple Site Monitoring

If you’re monitoring multiple sites (or running multisite), we have new reports for you.  There’s a Site Uptime Report:

 

We’ve also added a Site Summary report that gives you a quick overview of how active each of your sites is.  It shows visitor statistics from today, yesterday, and over the past week.

 

Along with the Multisite Live Monitor, you now have a more multiple site monitoring tools.  And we’ll be adding more in upcoming releases.

 

Landing Page and Exit Page Data

Several of our reports now include landing page and exit page data.  This is really helpful for getting a quick idea about what pages attract visitors and from where your visitors leave.  We’re going to be doing more with this sort of data in our next release, but if you have requests related to entry/exit analysis, let us know.

Here’s a snapshot of what the landing page and exit page nuggets look like:

Enjoy!

Live Maps and a Heads Up Display

Here’s a little sneak preview of some of the features coming out in our next release.

First, if you look at the sidebars of this site, you’ll see that we now have a Live Map widget.  This is rendered using a shortcode that looks like:

    [tallyopia widget='live_map' width='270' height='150']

It accepts all the regular flags for sizing and controlling the float style.  As with our live monitors, you can skin the maps using the menu under the + buttons.  We wanted to get this out there as we’ve had a few requests for it.

If you’re using the WordPress Admin Toolbar, you’ll see some new additions to it with the next Tallyopia release.  It looks something like this:

The Goals Reached number in green indicates how many goal pages have been reached in the past 24 hours.  Live Viewers is a count of how many people are viewing the site right now – this updates just like our live reports do.  And the Recent Activity sparkline shows you how many actions your visitors have done over the past hour; it updates every minute.  If you forget what these are, just hover your mouse over them for a tooltip.

(If you didn’t know, a sparkline is a small chart, usually without details such as axis labels, that’s designed to let you quickly understand a trend or spot a pattern.  They’re meant to be small and unobtrusive while still being informative.)

Because these update while your looking at the page, you’re free to look at other parts of your site and generally go about working normally.  If you see something interesting in the toolbar, you can click on it to be shown a more detailed report.  So the Goal Reached number takes you to the Goal Tracking report, the Live Viewers takes you to the Live Monitor, and the Recent Activity sparkline takes you to the Last 24 report.

Set and Track Goals

In the next release of Tallyopia, we’re going to add Goal Tracking.  Goals are pages that you’d like visitors to see.  For example, they can be an important announcement, or a signup page, or the thank-you page reached after signing up.

To define a Goal, edit the page or post you’d like to make into a goal and check the Is this post a goal? checkbox found in the Tallyopia Goal box. If you don’t see a Tallyopia Goal box when editing a post or page, click “Screen Options” and make sure that “Tallyopia Goal’ is checked.

Now visits to this page will be considered conversions.  Tallyopia will track both the visit and how the visitor got here.  Unchecking this box will tell Tallyopia to stop treating this as a goal page, and to track the usual analytics only.

While some analytics platforms require you to define “conversion funnels”, Tallyopia takes a different view.  We’ll automatically identify the paths clients take to get here, and report those to you in the Goal Tracking report.

 

Now that we’ve mentioned the Goal Tracking report, here’s are a few screenshots of the report.  At the very top is the Goal Pages table.  It lists all the Goal Pages that have been visited, along with important statistics about them including when they were last visited, the average amount of time spent viewing each one, and how many actions each visitor took on your site before reaching the goal page.

In this example, you can see that people typically viewed about 2 pages before reaching the Plans page (2.9 actions including viewing the Plans page).  Actions to Goal that are close to 1 indicate viewing this page was  the first things people did when they reached your site; this is typically for what you’d see on a page that appears in search engine results or is used as a landing page for an advertisement campaign.

This table drives the other analytics in the Goal Pages report.  Clicking on an entry in it will show you more detailed analytics about that page.  By default, the entry with the most completions is automatically chosen when you first open the report.

Next to the Goal Pages table you’ll see a map of visitor locations.  Seeing a map of visitors can confirm that a geotargetted advertisement campaign is working as expected.  Maps can also let you know if one of your goal pages is particularly popular with a specific region.

Tallyopia will also automatically identify all the leadpages that lead to your goal page.  It will then compute statistics on each of those pages.  For pages that aren’t part of your site, it will identify referrers and keywords.  For pages that are part of your site, it will also compute conversion rates and related statistics.  The conversion rate for a leadpage is the number of times people viewing that page went to a goal page divided by the number of times the leadpage was viewed.  For example, if half of the people viewing a leadpage went on to view the goal page, the conversion rate would be 50%.

Tallyopia computes other statistics that help you identify how accurate that conversion rate is.  In the chart below (taken from the Goal Analysis report), we plot the conversion rate vs the standard deviation of that conversion rate to let you see how varied you can expect conversions to be.  If a leadpage’s statistics are deemed statistically significant, we plot them using a green circle and add their titles; red circles indicate that there’s not enough data to give the results statistical accuracy.  Here’s an example using Tallyopia’s data:

In this sample, the measurements for the pages titled “Tallyopia,” “Quick Start,” and “Plans” are relatively accurate.  The tooltip shown is for the page called “Analytics”, represented by one of the red circles.

(If you’re curious, we plot the sample mean vs sample variance.  The size of the circle is proportional to the variance of the sample mean; smaller circles indicate more accuracy.  For “statistical significance”, a result has to differ from the null hypothesis of 0% conversion rate with 95% confidence indicated by a z-Score greater than 2.)

We also include an analysis of the leadpages that are not on your site.  While we can’t track conversion rate data for them (since we can only track analytics on your site), we do track the keyword that were used on those sites to get to your goal page.  This is also especially helpful for running ad campaigns.  Sample table and chart are below.

The Goal Analysis report is going to be one of the more powerful reports that you can run with Tallyopia.  Identifying goal pages and tracking the most successful paths in reaching those goals is critical in running a successful website.  The Goal Analysis report can help you do this in a simple and effective way.

Activity Bar

If you’re using the latest version of our plugin, you’ll see an Activity Bar at the bottom of the Live Monitor.  This shows the number of actions visitors have taken; it updates in real time along with the rest of the Live Monitor report.

It also includes an annotation showing you when you had the most activity.

The Activity Bar is pinned to the bottom of your screen.  As you scroll up and down, it remains in view.  This way you can always see it, regardless of which part of the Live Monitor you’re viewing.

This is available in the regular Live Monitor along with the NOC Live Monitor used for monitoring multiple websites simultaneously.

You’ll have access to it in the next Tallyopia update, which will be released within the next week.

Enjoy!

Map Tricks

If you’re running the latest version of Tallyopia, you’ve seen the new maps that we’re using.  There are a few tricks with them that you’ll want to know about:

  • You can zoom in on an area by holding down the shift button and dragging a rectangle over the desired zoom area
  • If you’ve zoomed in on the map, clicking the plus button on the bottom right lets you see an overview showing where you’ve zoomed to.  You can move the zoomed area by dragging it around the overview map.
  • Clicking the plus button on the top right lets you pick different map layers.  This is fun – some of the layers look really great!

Nice, aren’t they?  If you’d like to see more map features, let us know.

Tracking What’s Popular and Keeping Up with Trends

Tallyopia is the best for helping alert other people to what’s currently popular on the site and for me to keep up with trends.

Glenn Chase
http://ohenrypta.org

Setup for Monitoring Multiple Websites

We just released Tallyopia v1.0.  The biggest highlight in this version is the ability to monitor multiple websites simultaneously.  You can do this on the Tallyopia.com website and also right from your own blog’s dashboard.  This works for anyone with multiple sites registered in their Tallyopia.com account; you do not have to be running WordPress Multisite.

You don’t need to do anything to view this from your Tallyopia.com profile.  Just login and choose Tallyopia NOC.  If you want to do this from your own blog’s admin page, you take the Customer ID on your Tallyopia.com Profile and copy it to the Tallyopia Dash –> Setup section on your blog. Once that has been saved, you will see a Tallyopia NOC menu entry.  Details below.

On Tallyopia.com, you can find your Customer ID here:

On Tallyopia.com

Copy that value.  Go to your blog’s dashboard, and choose Tallyopia Dash –> Setup.  You’ll see a screen that looks like this:

On Your Website

Past the value in the Customer ID field and click “Save”.  You will now see a Tallyopia NOC entry in your dashboard.  It will be just below the Tallyopia Dash entry.

On Your Website

Clicking on the Tallyopia NOC will launch the NOC Monitor.

If you have any problems following these steps, let us know or post a comment below.

Monitor Multiple Sites with the Tallyopia Live NOC

We launched the Tallyopia NOC (Network Operations Center) reports in January 2012.  These are a group of reports designed for monitoring multiple websites.  The first of these is the NOC Live Monitor that lets you see a special version of the Live Monitor report that shows you activity from all of the websites in your account.

You can get to this report by logging in to your Tallyopia.com profile and then choosing “Tallyopia NOC” from the menus on the left hand side.  Or you can just click here :)

The NOC Live Monitor has many of the same elements you see in the single-site Live Monitor, but we’ve added a few extras that are useful when monitoring multiple sites.  In addition to a new “Active Websites” table showing you the active sites, number of viewers currently on each site, and number of actions they’ve taken, we have added a third gauge showing the number of websites with active users.  You can still drill-down to a single viewer to see what he/she is doing.

As with the single-site Live Monitor, the NOC Live Monitor has a map showing you where your visitors are coming from.  You’ll also notice that this is a new map.  The map works very similarly to the previous version, but adds an “overview” map to show you where you are if you’ve zoomed in; click the plus sign in the bottom right corner to see it.

The NOC Live Monitor is the first of a series of NOC reports that we will be releasing.  We’d love to hear your feedback on it as well as any suggestions you have for similar NOC style reports useful for monitoring multiple sites.